Shipping

When will my order be shipped?

Unless your item is in stock, everything is printed and framed to order. Printing takes approximately 1 week to complete and framing will generally take between 3-4 weeks depending on the scale of the job. Lead-times are subject to change over public holiday periods and will occasionally be impacted at busier periods such as Christmas or Black Friday. When your item is ready to ship you will receive a tracking number so you can follow its journey to you.

Couriers and Post lead times are outside of our control and depending on your location once your order is despatched there may be a slight delay.

I don’t live in Australian, can I still purchase?

Our online store provides basic shipping rates for customers in the United Kingdon, United States, New Zealand and China. These rates are not exact, in some cases (unframed prints) they will be reduced, in other instances (large framed works) additional freight fees may be required. We invite you to email Cat direct at: cat@catgerkecreative.com if your overseas and would like to shop with us. Cat will be able to provide more concrete freight pricing depending on what item/s you are interested in.

Will my items be damaged in transit?

So far, no pieces of art have been damaged in the freight process. This is because everything is packaged professionally and shipped with trusted carriers around the country. If your piece does arrived damaged please get in touch so we can arrange a replacement or repair.